Refund policy
Return and Refund Policy: At "Dr. Nelly Ismail Beauty&Spa" we strive to ensure your complete satisfaction.
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Return Conditions: Products can be returned within 14 days of receipt, provided they are in their original condition, unopened, and in their original packaging. For hygiene reasons, care products cannot be returned if opened.
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Refund: After receiving and inspecting the product, you will be notified, and if approved, the amount will be refunded to the original payment method.
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Shipping: The customer bears the shipping costs unless there is a defect.